An overview of the
With extensive market knowledge, L.E.K. is dedicated to distribution, agents, and tourism ecological system in the enterprises with strong support, help customers set up to increase profits, risk management strategy and create business opportunities.Global hotel chains, resorts and casinos, and cruise tour operator, car rental agent, and the global distribution system (GDS) and online travel agencies (otas) other channels such as participants choose to cooperate with us, because we have a strong industry and operating experience, can help them gain lasting competitive advantage.
Our core services include the guests experience for the customer, customer loyalty, revenue, growth strategy, marketing strategy, profit optimization, marketing, mergers and acquisitions and business alliances and so on.
Key issues and challenges
Responsible for the maintenance and development of the airport logistics business managers should think about the following questions:
- How to optimize the products and services, create differentiation guest experience?
- How to cultivate customer loyalty for a long time?
- How to the diversification of investment to improve customer service and personalized - what is the development goals?
- What kind of commodity sales strategy should be developed, the additional sales strategy and new products and new services, thereby promoting ancillary revenue growth?
- In the face of rapid change of marketing environment nowadays, how to make full use of existing marketing strategy?
- What are the most help to understand and analysis technology optimization of marketing activities?
- How to identify, evaluate and use the new than internal growth opportunities?
Successful cases
In aviation, media and entertainment, retail and consumer goods, and other areas of the neighboring consulting experience, we can for the leading travel and tourism service providers to provide advice, help them to solve the most critical business issues.One of the representative cases include:
- Help improve a large luxury hotel guest experience, eventually make its guest satisfaction improved, ancillary revenue to achieve double-digit growth.
- Help a large hotel chains find new business opportunities around the world, leading to a huge increase in the annual cash flow.
- For a large (bad) resorts, turnaround strategy successfully help promote traffic of the resort and improve cost structure and increase operating profit margins.
- Working with one of the world's leading casino resort development profit optimization scheme, save the transition cost.
- For a leading chain resorts international growth strategy, locking multiple targets from other parts of the country.