An overview of the
Consumer preferences change, face different s area and diy service competition, consumer service providers the ability of forecasting customers' requirements and to assess potential has become more important than ever.
L.E.K. as a professional consultancy in the field of consumer services, is committed to fitness centre/gym, beauty salon, massage doctor's office, thin body center based on services to various fields such as enterprise support.We use of global resources, and the abundance of industry knowledge and in neighboring growth strategy, sales strategy, consumer crowd subdivision, shop combinatorial optimization, labor support optimization, m&a, international market development provide consulting and services.
Key issues and challenges
We have experienced professionals, consumers now in any of the services market had a deep understanding of business challenges.We encourage customers to think about the following key issues:
- Do I fully understand your core and near the customer?How is their satisfaction/loyalty?What are the most effective incentives?How much development space?
- A new generation of people on the preferences of changes have any effect on my business?How should I adjust itself, for their service (product, experience)?
- I should be how to deal with competition from diy service plan (e.g., self-help dye application, handheld skin disease treatment tools)?
- For me, the ability to create economic benefits effectively in core business boundary and development of growth spaceEdge of strategicWhat is?
- My current market development status?Probably how many potential service site?A location determinants of business success is what?What place have these characteristics?
- What other market can provide ideal opportunities for me?
- How to strengthen the cooperation with franchisees, as much as possible to improve efficiency?
- How to capital allocation according to the strategic center of gravity and earnings targets?
Successful cases
If you want to learn more about how we help consumers create value services clients, please refer to the following insights and case:
- A corporate clients consider acquiring another characteristic fitness club operators, hope that the value of the target positioning and development potential.L.E.K.对其所在地区的健身市场状况及竞争对手的价值定位进行了分析，同时通过一手以及二手数据和研究对俱乐部的发展潜力进行评估，并生成详尽的盈利能力分析报告。最终，该客户顺利完成交易并创造了丰厚的资产价值。
- A owns leading hair salons and private equity firm plans to buy a product company has more than 1000 chain stores, hair salon brand, to expand their business scope.L.E.K.受托对收购目标开展商业尽职调查，重点关注其市场增长与发展趋势、消费者看法、特许经销商评估、竞争情况以及增长潜力。最终，在L.E.K.的帮助下，该客户成功收购目标品牌。
- A lean company hope to optimize its human resource utilization of hundreds of stores.L.E.K.与该公司开展了密切合作，对客流量变化规律、人员配置模式以及当前消费者痛点进行分析，并制定了相应的人员配置策略，成功帮助该公司迅速大幅降低店面运营成本。
