An overview of the
For more than 20 years, L.E.K. has been provide strategic advice for the world's largest airport.With airport, aviation department, fixed base operator (FBO), airlines and related institutions of cooperation of more than 700 service projects, we have helped many of the world's leading strategy for solve the most pressing at the airport, airline and business issues.
We specialize in the airport industry customers include passengers and airlines provide first-class services.The key to promoting the value of the whole system is to understand the customer, rather than simply in the existing between the participants to redistribute wealth.
As a long-term asset, the airport should be aimed at far-reaching disruptive factors to prepare in advance.We provide service for retail, media and waterway transportation often face new business models, such as Tmall/jingdong travel as a service (MaaS) and self-driving cars (CAV), and other new transportation scheme, as well as 80 after 90 after some of the impact of the differences in spending habits and change.We will deal with these challenges when accumulated experience for the airport industry consulting service, help customers to grasp every opportunity and to make reasonable investment.
To create such based on customer value, we are committed to the airport and the airport owner in trade, privatization, organization structure, portfolio strategy, business strategy and business planning to provide assistance.
In addition, we also deeply airport operations, promote business compliance, commercial evaluation scheme of various development, capacity planning, to develop/evaluate the new operation mode and the aviation market marketing strategy.
At the business level, we strive to improve passenger parking, food and retail consumption per capita, ensure the business value is not in the impact of the new trend in recession.Our global retail and land transportation services team understanding of consumers and other specialty for market segmentation and competition strategy, the new concept of evaluation, business case development and support supplier negotiation activities.
Finally, we will route network planning experience and expertise to develop detailed and reliable airport passenger traffic forecast model, provide decision-making basis for major infrastructure investment projects.
Key issues and challenges
We can help answer questions include:
- In which part of the passenger group competition goals?Key to success is what?
- Demand growth?The trend?When investing in new infrastructure?
- What are the conditions suitable for construction of new infrastructure investment?New facilities or equipment (such as the runway) for airlines operating activities and what effect does cost, for the country/region economy what is the effect?How to find the reasonable investment reason?
- What kind of best aviation infrastructure configuration?Whether they should invest commonly used facilities?Whether operating solution should be used to replace capital spending?
- How to develop the retail, especially the duty free business?
- In 80 and 90 after the crowd as the leading market, consumption experience and business model should be how to change?
- What is the service competition strategy of the parking lot?How to interconnect degree is higher and higher, large amount of data is more and more environment beyond existing competition?
- The future what parking and transportation strategy?The development of new travel mode from transportation will change the airport?What effect does for parking?What is the meaning for parking investment strategy?
- Whether can better cooperate with other airlines to improve overall revenue?
- How to use big data understanding customers, and then improve performance?
- How many fee for the airport?
Successful cases
If you want to learn more about how we help clients to create value, please refer to the following cases:
- Asian airports:L.E.K. provides end-to-end customer value model can effectively make the airport management core customer group, create value in the whole trip.In the end, the airport business efficiency improved significantly.
- Australian airports:We helped an Australian top airport parking strategy.Through in-depth understanding customer group and its behavior, analysis of competition environment and the existing capacity, we make the airport customers per capita consumption increased by 20% in two years.
- Asian airports:L.E.K. from the airport, airlines, passengers and the Angle of the overall situation of economic evaluation of the construction of the new runway, ultimately help the customer to make a reasonable speed up the construction of investment decisions.
- One of the leading airports:We help a punctual performance by assets overload a sharp drop in the top of the airport made clear the runway operation rules, success to make it on time performance (OTP) increased by 4% in the 12 months, improved customer satisfaction, not only reduces the airlines spending, improve the position of the airport in the local community, but also to ensure that the financial benefits.
- The country's leading air portal:We help a leading airport ground transportation in the future development trend is analyzed, and set a reasonable for its mass transportation strategy, and make sure that the airport parking business is not affected.